Choosing a packer and mover is more than just finding the lowest price; it's about entrusting a company with all your worldly possessions. A reliable mover can make your relocation smooth and stress-free, while a bad one can turn it into a nightmare.
At ShiftMax Logistics, we believe in transparency and professionalism. To help you make an informed decision, here are 7 major red flags to avoid when hiring a moving company.
1. The "Too Good To Be True" Quote
A surprisingly low quote is often a bait-and-switch tactic. Unscrupulous companies lure you in with a cheap estimate, only to inflate the final bill with hidden fees for things like "stair charges" or "long-carry fees."
Pro Tip: Always get at least three in-person or video-call estimates. A legitimate company will want to see your belongings to give an accurate quote.
2. They Demand a Large Cash Deposit
Reputable movers will not demand a large cash deposit or full payment upfront. A small deposit to secure the date is normal, but a large demand, especially in cash, is a huge red flag. You could lose your money if the company never shows up.
3. Lack of a Professional Website or Physical Address
In today's digital age, a professional moving company will have a proper website with their company name, address, contact information, and service details. If a company only has a mobile number and a generic email address, be cautious. It’s hard to hold them accountable if something goes wrong.
4. The Company Arrives in an Unmarked Truck
A professional moving company is proud of its brand. They will use company-branded trucks and their crew will likely be in uniform. If a generic rental truck shows up on moving day, it could be a sign of a subcontracted or inexperienced crew.
5. They Aren't Willing to Provide a Written Contract
Never proceed without a detailed, written contract (often called a "Bill of Lading"). This document should clearly list:
Your name and the mover's details.
The inventory of items being moved.
The agreed-upon price and payment terms.
Pickup and delivery dates.
Insurance coverage details.
6. Vague Answers About Insurance
By law, movers must provide basic liability coverage. However, this coverage is minimal (often based on weight, not value). A professional company will be upfront about their insurance options and offer you the chance to purchase "Full Value Protection" for better coverage. If they are vague or dismissive about insurance, walk away.
7. Negative Reviews and Bad Reputation
Do your homework! Check online reviews on Google, MouthShut, and other platforms. While one or two bad reviews are normal, a consistent pattern of complaints about hidden fees, damaged goods, or poor customer service is a clear warning sign.
Choosing the right mover is the foundation of a successful move. By watching out for these red flags, you can hire a trustworthy and professional partner.
